New Access Communications has drawn customer complaints from Minnesotans similar to complaints in other states which led to regulatory fines. Governor Tim Pawlenty had connections to the Minneapolis-based telephone company while he served in the Legislature. New Access officials say the vast majority of their customers are satisfied despite consumer protection settlements in three states and an ongoing investigation in Minnesota by Attorney General Mike Hatch. But critics say New Access misled customers about pricing and... in some cases... took over people's telephone service without their permission, a process called "slamming." Minnesota Public Radio's Mark Zdechlik reports.